Admissions Consultant
Southern Cross Care Epping NSW 2121
Key points we found
- Provide guidance and support to prospective residents and their families navigating aged care services.
- Respond to enquiries via phone and email, ensuring clear communication about services and eligibility.
- Coordinate admissions across various aged care services while maintaining accurate records.
Why join us?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits!
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program
The Role - Full-time based at our Epping Head Office - 76 hours per fortnight
Reporting into the Customer Service Manager we are seeking a compassionate and organised Admissions Consultant to join our Admissions team. In this role, you will be the first point of contact for prospective residents, participants and their families, providing guidance and support as they navigate aged care services within SCC Living.
Key responsibilities
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Respond to enquiries via phone and email, providing clear information about services, eligibility and fees
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Support residents, participants and families through the admissions and onboarding process
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Coordinate admissions across Residential Aged Care, Home Care and Retirement Living services
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Maintain accurate records, documentation and waitlists
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Build strong relationships with internal teams, referrers and community partners
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Ensure all processes comply with privacy, policy and legislative requirements
About you
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Experience in customer service, admissions or a client-facing role (Aged Care desirable)
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Strong communication and relationship-building skills
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Ability to manage high-volume enquiries and competing priorities
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Experience using client management systems and handling sensitive information
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Empathy and professionalism when supporting older people and families
- Experience in high volume Contact Centre sales/conversion driven environments (Desirable)
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