Commercial & Customer Lead

Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest across to the fascinating Goldfields and Yilgarn regions through to the stunning South West and Great Southern. We’re committed to working with industry, our customers, partners and communities to find new opportunities that will support and strengthen our rail network for the benefit of WA.

The Opportunity

We are currently looking for a Commercial and Customer Lead to join the Commercial Team at our Perth Airport based office.

The Role

Key duties and responsibilities of the role are: 

Commercial Customer Management:

• • • Provide management, support and direction to the Customer Account Principal in liaising with internal stakeholders for contract variations and issues for day-to-day business on rail access; to proactively manage issues, concerns, and disputes effectively, build trust and respect, and anticipate and respond to stakeholder needs
    • Responsible for ensuring the negotiation strategy for commercial agreements, including variations, extensions and correspondence aligns with Arc’s strategic commercial objectives whilst ensuring adherence to contractual and regulatory compliance and with Arc’s obligations and rights
    • Leading the development and implementation of customer engagement strategies including the approach to business improvement and expansion projects, regular commercial and supply chain meetings and network performance packs. The Commercial and Customer Lead acts as the voice of the customer, communicating customer issues to the business, and coordinating with other business units to drive positive outcomes. The Commercial and Customer Lead is also responsible for determining the messaging to customers on all Arc matters (except incidents and emergencies)
    • Ensure any operational event affecting rail access is resolved with customers in a commercial manner
    • Maximise commercial outcomes through development of commercial pricing approaches and principles

Analytics:

• • • Accountable for developing key metrics including revenue budgeting and forecasting, commercial related audit and assurance reporting, and commercial performance reporting, to ensure the achievement of strategic goals
    • Accountable for the analysis and reporting on network performance relevant to each customer for internal and external purposes
    • Accountable for the development of financial models that assess commercial opportunities and consider externalities such as competition from existing and emerging alternatives that could impact pricing strategies
    • To lead the business in optimising the safe and efficient use of its assets and streamlining processes to facilitate improved revenue and customer outcomes whilst balancing service level and asset quality
    • Responsible for the provision of quantitative analysis for existing commercial agreements for internal stakeholders and ensuring Arc’s systems and processes enable this analysis to occur efficiently
    • Provide support to the Business Development team with the identification of projects for investment in rail infrastructure, such as market, supply and demand, customer and pricing analysis
  • Provide leadership, direction and advice to team members, monitoring performance and ensuring they receive the training, development and support required to effectively perform their duties
  • Work closely with the Commercial and Contracts team to facilitate effective and efficient contract drafting, ensuring risks and opportunities are fully understood for all Commercial agreements
  • Build and maintain strong relationships with internal and external stakeholders

Working at Arc Infrastructure

Working with us means working in a team environment where each person and team is valued for the diverse skills, ideas and experiences they bring. We promote a work environment that is characterised by personal accountability, mutual trust and respect and a genuine interest in employees.  We understand our employees are the key to our success and as a team, our focus is to ensure they feel safe, valued and fulfilled in the work that they do. We provide a range of employee benefits including:

• flexible working arrangements
• professional development opportunities 
• competitive remuneration based on skills and experience
• purchased additional annual leave
• health and wellbeing initiatives including
  • $299 annual subsidy
  • flu shots
  • skin cancer checks
• paid parental leave 
• staff discounts and rewards program
• novated leasing 

To learn more about Arc Infrastructure visit www.arcinfra.com/Careers

How to apply

If this looks like the role for you, please click the ‘Apply Now’ button to complete the online application. General queries can be directed to [email protected]. Please note we are unable to accept emailed applications.

Arc Infrastructure is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female and Aboriginal and Torres Strait Island candidates.

Applications close on 20th April 2026

Recruitment agencies, our internal HR team looks after all of our vacancies. If we need your assistance we will reach out to you. 

The Opportunity

We are currently looking for a Commercial and Customer Lead to join the Commercial Team at our Perth Airport based office.

The Role

Key duties and responsibilities of the role are: 

Commercial Customer Management:

• • • Provide management, support and direction to the Customer Account Principal in liaising with internal stakeholders for contract variations and issues for day-to-day business on rail access; to proactively manage issues, concerns, and disputes effectively, build trust and respect, and anticipate and respond to stakeholder needs
    • Responsible for ensuring the negotiation strategy for commercial agreements, including variations, extensions and correspondence aligns with Arc’s strategic commercial objectives whilst ensuring adherence to contractual and regulatory compliance and with Arc’s obligations and rights
    • Leading the development and implementation of customer engagement strategies including the approach to business improvement and expansion projects, regular commercial and supply chain meetings and network performance packs. The Commercial and Customer Lead acts as the voice of the customer, communicating customer issues to the business, and coordinating with other business units to drive positive outcomes. The Commercial and Customer Lead is also responsible for determining the messaging to customers on all Arc matters (except incidents and emergencies)
    • Ensure any operational event affecting rail access is resolved with customers in a commercial manner
    • Maximise commercial outcomes through development of commercial pricing approaches and principles

Analytics:

• • • Accountable for developing key metrics including revenue budgeting and forecasting, commercial related audit and assurance reporting, and commercial performance reporting, to ensure the achievement of strategic goals
    • Accountable for the analysis and reporting on network performance relevant to each customer for internal and external purposes
    • Accountable for the development of financial models that assess commercial opportunities and consider externalities such as competition from existing and emerging alternatives that could impact pricing strategies
    • To lead the business in optimising the safe and efficient use of its assets and streamlining processes to facilitate improved revenue and customer outcomes whilst balancing service level and asset quality
    • Responsible for the provision of quantitative analysis for existing commercial agreements for internal stakeholders and ensuring Arc’s systems and processes enable this analysis to occur efficiently
    • Provide support to the Business Development team with the identification of projects for investment in rail infrastructure, such as market, supply and demand, customer and pricing analysis
  • Provide leadership, direction and advice to team members, monitoring performance and ensuring they receive the training, development and support required to effectively perform their duties
  • Work closely with the Commercial and Contracts team to facilitate effective and efficient contract drafting, ensuring risks and opportunities are fully understood for all Commercial agreements
  • Build and maintain strong relationships with internal and external stakeholders

Working at Arc Infrastructure

Working with us means working in a team environment where each person and team is valued for the diverse skills, ideas and experiences they bring. We promote a work environment that is characterised by personal accountability, mutual trust and respect and a genuine interest in employees.  We understand our employees are the key to our success and as a team, our focus is to ensure they feel safe, valued and fulfilled in the work that they do. We provide a range of employee benefits including:

• flexible working arrangements
• professional development opportunities 
• competitive remuneration based on skills and experience
• purchased additional annual leave
• health and wellbeing initiatives including
  • $299 annual subsidy
  • flu shots
  • skin cancer checks
• paid parental leave 
• staff discounts and rewards program
• novated leasing 

To learn more about Arc Infrastructure visit www.arcinfra.com/Careers

How to apply

If this looks like the role for you, please click the ‘Apply Now’ button to complete the online application. General queries can be directed to [email protected]. Please note we are unable to accept emailed applications.

Arc Infrastructure is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female and Aboriginal and Torres Strait Island candidates.

Applications close on 20th April 2026

Recruitment agencies, our internal HR team looks after all of our vacancies. If we need your assistance we will reach out to you.