Customer service officer
Hays Western Sydney NSW
Key points we found
- Handle and process customer orders across multiple channels.
- Serve as the main contact for customers regarding order status and delivery updates.
- Collaborate with Fulfilment, Logistics, and shipping teams to ensure accurate order delivery.
Immediate need for a Customer service and Sales admin in Western Sydney!
Your new companyis a well-known business in Western Sydney looking to hire an experienced customer service and sales admin.
Your new rolewill include but will not be limited to:
Handle and process customer orders across multiple channels (e.g., online, phone, email, Salesforce), ensuring precise data entry into the order management system Check ABN to ensure the PO matches the Customer Setup in SAP. Check pricing is correct for every line in the order Date plan when keying orders Ensure all returns are investigated and processed as per company procedure Price & Availability Enquiries Address and manage basic pricing and availability enquiries from both internal and external customers Order Fulfilment: Collaborate with Fulfilment, Logistics, and shipping teams to ensure orders are fulfilled and delivered accurately and on time Customer (external & internal) Communication Serve as the main contact for customers regarding order status via phone or email, delivery updates, including any issues. Sales Order Tracking / Monitoring Track and monitor the progress of orders from start to finish, address any delays or discrepancies (ETAs), keep customers updated throughout the process via open order reports. Process Improvement: Regularly assess and refine order management processes to boost efficiency, accuracy, and overall customer experienceWhat you'll need to succeed
Similar experience in a CS and admin role would be ideal. Exposure to SAP would be beneficial.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Hays
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 11,100 people across 31 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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