Hospitality Operations Manager

Hospitality Operations Manager

Lead transformation. Elevate dining. Make a difference.

• Lead meaningful change that directly improves resident experience
• Work across a diverse portfolio of homes and teams
• Influence operational design and service standards at scale
• Join a values-driven organisation focused on dignity, choice, and wellbeing
• Flexible, office-based role with regular site engagement

Are you a hands-on hospitality leader who thrives on building systems, leading change, and improving service quality at scale? This is a unique opportunity to shape and standardise dining and hospitality services across a growing aged care organisation.

As our Hospitality Operations Manager, you will play a key role in designing and embedding high-quality, resident-centred hospitality models across multiple Residential Aged Care Homes. You’ll support site teams through transitions, build capability, and ensure services are consistent, compliant, and sustainable.

The Role

Reporting to the Head of Hospitality, you will work closely with operational and site-based leaders to deliver consistent, high-quality hospitality services. You’ll take ownership of hospitality transitions, develop standard operating procedures, and coach teams to embed best-practice dining and culinary operations.

• Lead and support transitions to internally managed catering services
• Design and implement standardised hospitality operating models
• Ensure site readiness and continuity of service during change
• Develop and embed SOPs across food production, dining service, and cleaning
• Ensure alignment with food safety, compliance, and organisational standards
• Train and coach hospitality teams across multiple sites
• Support leaders to sustain consistent, high-quality practices
• Monitor performance and identify improvement opportunities
• Support audit readiness and regulatory compliance
• Drive innovation in dining experience while balancing cost and efficiency

About you

You’re a practical, solutions-focused leader who enjoys being on the ground, working alongside teams, and making things better.

You bring

• Proven experience in hospitality or culinary operations management
• Strong experience across multi-site environments and change management
• Demonstrated ability to develop and implement SOPs at scale
• Excellent coaching, communication, and stakeholder engagement skills
• Solid understanding of food safety and compliance requirements
• A relevant qualification in Hospitality or Commercial Cookery

Desirable

• Experience in aged care, healthcare, or another regulated environment
• Experience leading transitions or insourcing catering services

Regular travel across NSW & ACT sites required

Office based role with strong on-site engagement