Hotel Duty Manager

The Company & Hotel

We are ‘relentlessly guest obsessed’ at AccorHotels. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.

Novotel Sydney International Airport hotel features 271 accommodation rooms, a 150 seat a la carte and buffet Restaurant, a Lobby Bar & 11 Conference rooms attracting a wide range of leisure, corporate, and conference guests. As a busy hotel just outside of the International Airport, we have the luxury of being surrounded by the greenery of Cahill Park and Kogarah Golf Course, just along the Cooks River.

What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

Charter Hall FLK Funds Management Ltd trading as Novotel Sydney International Airport is hiring a Hotel Duty Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will:

1. Manage and support the Front Office Team ensuring that guest expectations are met.
2. Manage the hotel operation in the absence of the General Manager.
3. Lead by example when attending to guest requests.
4. Take initiative to ensure that interactions with our guests are positive and productive.
5. Handle guest requests, inquiries and complaints professionally and promptly.
6. Ensure that procedures relating to Front Office are completed in line with agreed standards
7. Oversee and coordinate all arrivals and departures including special guests and VIP's.
8. Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
9. Being responsible for the health and safety of all patrons, guests and staff members.

What we are looking for

If this role interests you and you can demonstrate that you have:

1. 2-3 years full time experience in front office duty manager role is preferred.
2. Tertiary qualification in hospitality management or related management discipline and or adequate work experience to substitute for qualification.
3. The ability to effectively lead and develop your team.
4. The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints.
5. Time management and multi-tasking skills.
6. High security awareness.
7. Outcome driven approach to performance and results.
8. Experience in Fidelio or Opera PMS.
9. Unlimited work rights in Australia.
10. Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

The position attracts the base salary of $80,000 per annum plus 12% superannuation per annum.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Parental Leave

As staff member, you will receive 10 weeks paid parental leave at full salary for primary carer in addition to government-funded parental leave. Part-time and casual equivalent available on a pro-rata basis. In addition, Continuation of superannuation payments while on paid parental leave will remain.