Senior Manager, Workforce Capability – Triple Zero Victoria

• Are you interested in shaping and oversighting the delivery of high-impact learning and development?
• Are you capable of embedding a high-performing internal leadership delivery model that benefits people leaders?
• Are you a leader who knows how to curate products and services for meaningful outcomes that are practical and contextualized?

Triple Zero Victoria (TZV) is unique in Australia and rare worldwide in integrating emergency services communications across police, fire, ambulance and Victoria State Emergency Services. Every day, TZV provides the critical link between the Victorian community and emergency service organisations through its 24/7 Triple Zero call-taking and dispatch service, as well as advanced operational communications that support thousands of frontline responders in the field. In managing thousands of emergency events daily, TZV helps save lives, protect property and ensure community safety. TZV employees are among the most dedicated, highly skilled and trusted professionals in their field, united by a deep commitment to serving the community and delivering service excellence. Working with TZV means joining an organisation where your contribution makes a difference and where every initiative has a direct impact on the safety and wellbeing of Victorians.

Reporting to the Executive Director People & Culture, this senior leadership role shapes and delivers a workforce capability agenda that underpins the success of TZV’s strategy. The role leads the consolidation and delivery of enterprise-wide initiatives with a particular focus on learning and development, leadership, culture and talent management. You design, develop and embed frameworks and programs that are practical, measurable and outcomes focused, creating solutions that are not just strategic in nature but also meaningful and relevant to people leaders across the organisation. This includes strengthening existing leadership development programs, building sustainable talent pipelines and embedding enterprise learning solutions that are both contemporary and fit for purpose. In addition to leading a high performing team, you manage the capability budget, oversee procurement and vendor relationships, and ensure programs align with organisational transformation priorities. You balance setting direction with being hands on in delivery to ensure successful outcomes.

We are seeking seasoned practitioner in learning and development with a demonstrated record of success in building leadership and workforce capability within complex organisations. You bring strong experience in designing and delivering high quality leadership programs and talent initiatives, combined with the ability to integrate frameworks into solutions that deliver real value. Pragmatic and practical in your approach, you balance strategic oversight with hands on execution, ensuring that initiatives are not only well designed but also implemented effectively. With strong stakeholder management and influencing skills, you work confidently across all levels of the organisation, providing advice and direction. Importantly, you have the credibility to lead from the front, inspiring your team, building engagement and demonstrating impact. This is an exciting opportunity for an accomplished senior manager with “runs on the board” to shape the future of workforce capability at TZV and deliver programs and initiatives that strengthen the capacity of Victoria’s emergency services.

To view the Success Profile for this opportunity, please copy and paste the following link into your browser: https://tinyurl.com/46u42fe8

To apply, please click ‘apply now’ and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Natasha Diamond at 0412 822 348 or Kate Chase at 0412 254 802.

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Applications close on Friday, 1st May